Athens New Member
Welcome home.
Welcome to your new medical group! As an Athens Services employee, you can count on us to provide you with high-quality, compassionate healthcare and a seamless experience.
This page will help you get started and guide you through everything you need to know as a member.
Not sure where to start?
Here are first steps to get you started.
1. Review New Member Welcome packet
It’s important to review your new packet thoroughly as it provides valuable information and resources as a new member.
2. Check your health plan ID card and carry with you always
Your ID card should list your new doctor and your medical group.
3. Find the closest urgent care location (before you need it)
Use our Urgent Care Finder at RegalMed.com/urgent-care-finder.
4. Schedule an appointment
If you haven’t already, schedule an appointment with your primary care physician (PCP).
5. Discover our programs and services
Visit RegalMed.com to explore everything we offer, like chronic condition management, nutritional counseling, health education, fitness classes, and more.
Need a specialist?
X-rays and lab work
Questions about your authorization?
We’re here to support your healthcare journey with us.
Still have questions and need help? Feel free to call our dedicated Customer Service line:
(833) 467-5511
Monday - Friday: 8:00 a.m. - 5:00 p.m.
Meet the team: We care for the whole you
Meet our dedicated team, from primary care physicians and specialists to health educators, member services, case management, prior authorization and more. Each team member plays a crucial role in our commitment to caring for the whole you. Get insights into their roles and how they work together to provide exceptional care.
Find a doctor near you.
You can select or change your Primary Care Physician at any time.
- Call our concierge line at (833) 467-5511. Monday - Friday: 8:00 a.m. - 5:00 p.m. Note: if your request is made before the 15th day of a given month, your new PCP will be effective as of the 1st day of the following month.).
- Once your new PCP is selected, a new card will be available from your health plan by mail or online. If you don’t receive it within 2-3 weeks, please contact your health plan directly.
Schedule and prepare for your appointment.
Whether this is your first visit or an annual checkup, your PCP will guide your care. Please remember to share all medications and over-the-counter supplements you are taking with your doctor and be prepared to discuss any concerns.
If your doctor refers you to see a specialist, you will likely need to have prior authorization.
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How prior authorization works and how to check status.
Your PCP might refer you to a specialist, such as a cardiologist, endocrinologist, or other physician who will care for your specific medical needs. However, some services will need to be pre-authorized before they can be performed.
Here’s how it works:
To check status of your authorization, call the dedicated Athens concierge line at (833) 467-5511.
Monday - Friday: 8:00 a.m. - 5:00 p.m.
Your doctor or specialist may request lab work, x-rays or other tests. An authorization may be needed.
Download the Quest app and create an account to schedule and see your results.
Most laboratory tests are done by our partner, Quest Diagnostics. They have locations throughout California, including one near you.
You will need to create an account to log into the Quest Lab Portal.
Once you create an account, you will be able to schedule, view, cancel, or reschedule your appointments. You will also be able to view your results in detail through this app.
Schedule an imaging, X-ray or radiology appointment.
Radnet is our largest radiology vendor serving more than 150 California locations. Visit their website to find an imagining center nearest you to schedule your appointment. Some locations conveniently offer weekend appointments.
Radnet appointments
Centrelake is our second largest radiology vendor offering weekday and weekend appointments. You can also view all of your medical imaging records once you sign up through their Patient Portal.
Centrelake appointments
Urgent care finder.
Sometimes, the unexpected happens. Should this occur, and you need immediate medical care, an urgent care center may be a better option than an emergency room. An urgent care center may provide shorter wait times and fewer out-of-pocket costs than an emergency room.
Find an urgent care center near you.
And of course, if at any time you are having a life-threatening emergency, please call 911.
Want to know more about how your medical group works with your health plan?
Watch this informative video that explains the relationship between your medical group and your health plan, and how we work together to provide you benefits and comprehensive care to meet your needs.
You get more!
Free health education, classes, community events and programs.
We believe that good health goes far beyond your doctor’s visit. That’s why we offer free classes, events, health education, and programs that you can participate in both virtually and in person. However you choose to start your wellness journey, we have something for everyone. Remember, even small changes can lead to great results!
Your road to good health and vitality is just one click away!
Connect with us on social media.
Here are all the ways you can connect with us on social media. Please “LIKE” and “FOLLOW” us so that you won’t miss events and information that are of interest to you as a member.
Sign up for our member newsletter.
Stay in the know. Receive periodic emails from us about health-related information, events, classes and other member benefits.
Note: Your information will not be shared, sold or used for anything else other than informing you of health-related information and events that might interest you. We keep all of your information secure and you can opt-out and unsubscribe at any time.
If you have other questions that we have not answered here, please visit our frequently asked questions or call our dedicated Athens concierge line at (833) 467-5511.
Monday - Friday: 8:00 a.m. - 5:00 p.m.
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